DELIVERY & LOGISTICS
Shipping Policy
Fast, safe, and reliable delivery — bringing beauty to your doorstep with care.
Delivered with Care
At B-Lady, we understand that receiving your beauty essentials quickly, safely, and in perfect condition is as important as the products themselves. We are committed to ensuring that every order placed on our Platform is processed, packed, and delivered to you with the utmost care and efficiency.
— DELIVERY TIMELINE
Delivery to your doorstep
Estimated timelines based on your location
Metro Cities
Tier 2 & 3 Cities
Remote Areas
— ORDER JOURNEY
From order to doorstep
Order Placed
You receive instant confirmation via email and SMS with order details.
Verification
Order is verified, packed securely, and prepared for dispatch.
Dispatched
Order is handed over to logistics partner with tracking details shared.
In Transit
Track your shipment in real-time as it moves towards your location.
Delivered
Order arrives at your doorstep, signed and confirmed for delivery.
— TRUSTED PARTNERS
Powered by India's best
We partner with leading logistics providers for safe and timely delivery
Order Processing
1.1 Order Confirmation
Once you successfully place an order, you'll receive an order confirmation via email and SMS including:
- Unique Order ID
- Details of products ordered
- Delivery address
- Estimated delivery timeline
- Payment confirmation and invoice
1.2 Processing Times
Standard Orders
Processed and dispatched within 1-2 business days from order placement.
Weekend Orders
Orders placed on weekends/holidays processed on next working day.
Peak Sale Periods
Festive sales and high-volume periods may take longer.
1.3 Order Verification
Some orders may be held for verification due to:
- Suspected fraudulent or unauthorized transactions
- Payment verification failures
- Incorrect or incomplete delivery address
- Unusually high value orders
1.4 Dispatch Notification
Once your order is dispatched, you'll receive notification with:
- Dispatch confirmation
- Logistics partner name
- Tracking number (AWB)
- Tracking link for real-time updates
- Estimated delivery date
Shipping Coverage
Domestic Shipping
We ship to all serviceable pin codes across India — metro cities, tier-2/3 cities, towns, and select rural areas.
Serviceability Check
Enter your pin code on product pages or at checkout to check if your location is serviceable.
International Shipping
Currently focused on India. Contact support@b-lady.com for international queries.
Remote Locations
Hilly, island, or difficult-to-access locations may take longer with additional charges.
Shipping Methods & Partners
3.1 Our Logistics Partners
We work with India's most trusted logistics partners:
3.2 Available Shipping Methods
- Standard Shipping: Default delivery option with estimated timelines
- Express Shipping: Priority processing for faster delivery
- Same-Day Delivery: Available in select cities for eligible orders
- Next-Day Delivery: Available in select metro areas
3.3 Method Selection
Available methods will be displayed at checkout based on your delivery location, order value, and product type.
Shipping Charges
FREE SHIPPING on all orders above ₹499
Estimated Delivery Timelines
Metro Cities
Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 2 & 3 Cities
Major cities and towns across India
Remote & Difficult-to-Access Areas
Hill stations, islands, North-East states, rural areas
Express Shipping
Where available, faster delivery option
Same-Day Delivery
Eligible orders placed before cutoff time in select cities
Next-Day Delivery
Select metropolitan areas for eligible orders
Business Days Definition
"Business days" refer to Monday through Saturday, excluding national public holidays in India. Sundays and national public holidays are not counted as business days.
Order Tracking
6.1 How to Track
Through Your Account
Log in and navigate to "My Orders" to view real-time status.
Via Tracking Link
Click the link in your dispatch email/SMS for live tracking.
Logistics Partner Site
Use the AWB number on the courier's website directly.
Customer Support
Contact us with your Order ID for personalized assistance.
6.2 Tracking Stages
Delivery Process
7.1 Delivery Attempts
Our logistics partners make up to 2-3 delivery attempts at your registered address. After failed attempts, the shipment will be returned to our warehouse.
7.2 Delivery Instructions
Add specific instructions (preferred time, building access, alternative contact) in the "Delivery Instructions" field at checkout.
7.3 Alternate Person
You may authorize another person at your address to accept the delivery. Once accepted and signed, B-Lady is not responsible for subsequent issues.
7.4 Proof of Delivery
Our logistics partner records delivery confirmation including recipient name and signature (where applicable).
Inspect Before Accepting: We strongly recommend inspecting outer packaging for visible damage. If you see significant damage or tampering, refuse the delivery and contact support immediately.
Undelivered & Returned Shipments
8.1 Reasons for Return to Origin (RTO)
- Maximum delivery attempts exhausted due to unavailability
- Incorrect, incomplete, or inaccessible address
- Customer refusal to accept delivery
- Delivery location not serviceable
- Natural disasters or force majeure events
8.2 Re-Delivery Options
If your order returns to our warehouse, you can request re-delivery within 7 calendar days. Re-delivery is subject to:
- Additional shipping charges
- Confirmation of correct delivery address
8.3 Refund for Undelivered Orders
💳 Prepaid Orders
Refund processed to original payment method after deducting shipping and reverse logistics charges. Initiated within 5-7 business days.
💵 COD Orders
No refund applicable as no advance payment was collected for failed COD deliveries due to customer unavailability.
Packaging Standards
9.1 Our Packaging Commitment
9.2 Eco-Friendly Initiatives
We're committed to sustainable packaging:
- ♻️ Recycled and recyclable cardboard boxes
- 🌱 Reduction of single-use plastic
- 🌍 Biodegradable void fill materials
- 📢 Encouraging responsible disposal
Shipping for Special Orders
Pre-Order Products
Estimated dispatch and delivery timelines differ from standard orders and are communicated on the product page.
Subscription Orders
Subscription terms govern shipping for beauty boxes and recurring product subscriptions.
Gift Orders
Gift packaging and personalized messages available at checkout for an additional charge.
Shipping During Sale & Festive Periods
11.1 Extended Processing Times
During festive seasons (Diwali, Christmas, New Year sales), order processing and delivery may take longer due to increased volumes.
11.2 Priority Processing
Place orders well in advance during peak periods. Express shipping continues priority processing.
Pro Tip: Choose Express Shipping during peak periods to ensure timely delivery!
Damaged Shipments in Transit
12.1 Reporting Transit Damage
If your order arrives with visible packaging damage:
- Do not accept delivery if outer packaging shows significant damage or tampering
- If already accepted, document damage with clear photographs/videos immediately
- Raise return request within 48 hours of delivery
- Submit photos/videos as supporting evidence with your request
Our Promise: B-Lady takes full responsibility for products damaged in transit. You're eligible for full refund or replacement per our Return Policy.
Incorrect Delivery Address
13.1 Required Address Information
Please provide complete and accurate address details:
13.2 Address Modification
Contact our customer support immediately if you need to modify your address. Changes are only possible before dispatch.
Cash on Delivery (COD)
Pay When You Receive
Cash on Delivery is available for eligible orders and serviceable pin codes. Availability is displayed at checkout.
COD Details
- COD Charges: Nominal handling charge displayed at checkout
- Order Limit: Maximum value limit applies (communicated at checkout)
- Payment: Pay full amount at delivery in cash
- Change: Please keep exact change ready
Force Majeure
B-Lady shall not be held liable for delays caused by circumstances beyond our control:
We'll make every reasonable effort to notify you and resume normal operations as soon as practically possible.
Amendments to This Policy
B-Lady reserves the right to modify this Shipping Policy at any time without prior notice. Changes are effective immediately upon posting on this page with the revised "Last Updated" date.
Your continued use of the Platform after changes constitutes acceptance of the revised terms.
Governing Law & Jurisdiction
This Shipping Policy shall be governed by the laws of India:
Disputes shall be subject to the exclusive jurisdiction of competent courts in Mumbai, India.
Contact Us
If you have questions about shipping or delivery, please reach out:
Shipping Team
shipping@b-lady.com
Priority SupportGeneral Support
support@b-lady.com
Phone Support
+91 1800 123 4567
Corporate & Bulk Orders
For bulk orders, corporate gifting, or institutional purchases
corporate@b-lady.comGrievance Officer
Escalation ContactRegistered Office
B-Lady Beauty Pvt. Ltd.Mumbai, Maharashtra, India
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